WiFi Access Points – System Architecture
The WiFi Access Point Management System is an integrated solution for providing WiFi access points via the Cisco Meraki System. The high-quality access points can be configured to provide the best possible user experience for WiFi hotspots.
Outcome:
Faster connections, higher user capacity, greater coverage, and fewer support calls. It is designed for next-generation applications in outdoor locations and industrial indoor conditions.
Electronic Citizen Request Management
Centralized Service Management System
The central data collection and analysis system (Dashboard) gathers, processes, and displays all data collected from the various subsystems.
The centralized service management system is scalable and can integrate with third-party systems through appropriate interfaces, serving as the main data analysis system for a municipality.
Management of Everyday Citizen Requests
The goal of this feature is to organize the overall management of a municipality’s “everyday operations” by digitizing and simplifying both the process of reporting an issue by citizens and its official handling, ensuring continuous updates for the citizen.
Central Data Collection and Analysis System (Dashboard):
It serves as the core of the e-Government platform by gathering, processing, and presenting all data collected from various subsystems.
Two-Way Information Management
FAQs & Digital Citizen Assistant Using Chatbot:
- Capability to display FAQs and pre-defined answers for municipal services, procedures, required documentation, etc.
- A dedicated digital assistant for citizen support, available 24/7 to answer FAQs, provide information about procedures, and collect data.
Electronic Applications (e-Forms):
The purpose of the application is to fully support all types of electronic requests and automatically route them to the relevant department.
The application may include attached electronic files and support payment processing.
Management of Resident Parking Permits
The purpose of this feature is to manage electronic applications/permits for resident parking and other special categories, allowing submission of required documents, electronic payment of fees, and automatic updates for renewal/expiration.
Additionally, the application maintains a complete history of applications and permits with the ability for individual or mass communication through any available digital channel.
Tele-Work
In collaboration with Cisco, we provide a complete tele-work environment centered around the WEBEX platform.
The solution includes (indicatively):
- Secure communication via VPN
- Voice communication (transfer of internal number to personal PC, tablet, or smartphone) with simultaneous video transfer capability
- Teleconferencing, web chat, workgroup creation, file/resource sharing
- Shared calendar with task assignment
- Individual and shared file storage spaces
- Integration with third-party applications such as Microsoft Office and Google Workspace
Tele-Consultations
Design, organization, support, and implementation of multi-channel tele-consultations.
The comprehensive tele-consultation service includes:
- Live video recording and streaming on Facebook, YouTube, and websites (with professional crew)
- Citizen participation with audio & video via computer/smartphone/tablet microphones and cameras through teleconferencing platforms or written comments on social media (Facebook, YouTube)
- Online Consultation Hub to provide information and data for the consultation, along with public commentary options
- Design and implementation of sponsored advertising campaigns on Facebook and Instagram before teleconsultations to inform citizens
- Complete press kit package
- Creation of a promotional teaser video